Description
This Phase 3 Ecom Priority Support Ticket is perfect for any ecommerce job.
Everything from payment gateway setup issues right through to full-blown emergencies with the cart and checkout! Access to our team of skilled professionals who provide comprehensive ecommerce support, guiding you through any challenges you may encounter.
What Are Priority Support Tickets?
Priority Support Tickets provide you with access to a Phase 3 Ecom team member, who can help fix issues that are impacting your sales or add value to your customer’s experience by making design changes that improve your conversion rates.
Jobs covered by a Priority Support Ticket are defined as those that fall outside of your normal roadmap and marketing activities. This includes general Shopify or Woocommerce support, platform changes, and updates.
What A Ticket Could Get You:
- Shopify administration support, including shipping assistance, updating product descriptions and new product uploads.
- Unique UX changes (outside of our recommended CRO changes included in the program).
- Additional repeat actions of any roadmap activities that you’ve requested.
How It Works:
- Purchase a Priority Support Ticket. This will add you to the Phase 3 Ecom support queue.
- One of our team members will be in contact and will discuss with you your issue.
- You relax knowing that the Phase 3 Ecom team is taking care of your site.
A Priority Support Ticket provides you with 1 support job, which equates to approximately 1 hour of support work. Our team will always strive to make sure we complete your task within the hour; however, if your task seems like it may take longer, our team will request that you purchase another ticket to cover any additional time required for the completion of the task.